04 · The Work · Operate
Operate.
The unglamorous work. Email, domains, accounts, backups, integrations. The pile of small things that quietly hold a business together.
The ongoing tech operations most owners don't want to think about. Microsoft 365, Google Workspace, AWS, domains, integrations, the everyday stuff that has to keep working.
The detail
Why this matters.
Most owners don't notice this work until something breaks. A renewal lapses. A staff account doesn't get deactivated. The integration between two tools quietly stops syncing. By the time anyone notices, it's already a problem. The point of Operate is to make sure those problems don't happen.
What's in scope.
Microsoft 365 and Google Workspace admin. Domain registration, DNS, and renewals. SSL certificates. AWS basics. Account onboarding and offboarding. The small list of integrations that run your business. Backups. The boring, important pile.
How it usually works.
Most operate work sits under a Paper Rocket Monthly retainer. You don't have to remember to ask. I keep an eye on the things that need watching, and I send a short note every month about what changed and what's coming up.
What's on offer
Microsoft 365 + Google Workspace
Users, groups, licences, shared mailboxes, MFA, the lot.
Domain + DNS
Registration, renewals, DNS, email authentication (SPF, DKIM, DMARC).
Integrations
The bridges between your tools, kept healthy. Fixed quickly when they break.
Security basics
Password manager, MFA everywhere, joiners and leavers handled properly.
Want to talk it through.
Ninety minutes, in person or by call. You leave with a written recommendation. Credited against any engagement within thirty days.
Other pillars